2025
zendesk
Zendesk adoption
Creating a framework to increase adoption of Zendesk's core features that can be extended to other Zendesk products beyond Support.
Open project
2024
zendesk
Support Views
The Views feature in Zendesk is a ticket management tool that helps agents organize and prioritize support tickets. It allows teams to create customized lists of tickets based on specific criteria like ticket status, priority, customer type, or assigned agent. This project’s aim is to update this decades old feature to reduce our dependencies on 3rd party applications, improve agent efficiency, and set up our product for future improvements
Open project
