After graduating form Philadelphia University in 2014 with a degree in Industrial Design, I have since gravitated towards the digital side of things. Now as an Product Designer at Zendesk, I have focused on building out Admin and Agent experiences alike across the Support Suite.
Philadelphia University
4201 Henry Avenue
Philadelphia, PA 19144
Major: Industrial Design
Nuova Accademia di Bella Arte
Via C. Darwin
Milano Fall, 2012
Program: Digital Design
- Lead design across Veiws, Search, and other Support Core features from roadmapping to successful implementation
- Created adoption design system and lead greenfield projects the onboarding space
- Successfully hit our adoption metrics on three projects across multiple features
- Coordinate with Accessibility, Localization, Machine Learning, and Design Systems teams to create design patterns
- Manage and oversee projects that are tangential to my Support Core space
- Design web3 and ecommerce mobile products to diversify revenue streams
- Lead research efforts to find new business opportunities to expand our offerings to customers
- Build and maintain a design system to rapidly prototype new concepts
- Work with multiple engineering teams and PMs on in-house and customer facing products
- Work with remote across multiple timezones
- Design and research video player experiences across all Conde Nast brands
- Lead product designer on internal data and workflow management software across all Conde Nast Entertainment departments
- Coordinate research efforts to improve and automate business processes
- Manage and delegate design related tasks across multiple products
- Work with remote and in house teams of developers